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Searching Calls: Indexing, Searching, and Retrieving Recorded Speech

Sunil Vemuri, Chief Product Officer, QTECH, Inc.
Drew Lanham, Nexidia

Date: Tuesday, February 27
Time: 10:30am - 12:00pm
Location: Salon F

With the digitization of voice calls it has become almost trivial to be able to record and archive recorded speech. From call centers to corporate phone systems, calls can be recorded with little effort, leading to a huge archive of bits that contains information encoded as voice patterns. What if you could employ searching mechanisms similar to those found on the Web? The usefulness of that data suddenly increases as the accessibility to the data that is wanted, increases.

In this session, Sunil Vemuri reviews his landmark Ph.D. research from MIT and works with industry speech expert Drew Lanham of Nexidia to demonstrate successful audio search techniques and provide accessible and open source tools that attendees can take away to implement and explore further. Just imagine the potential of being able to index, search, and cross-link your phone calls to other business data.