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Malamute.
Session
End-user Troubleshooting For Fun and Profit
Ted Landau
Dan Frakes

Track: Mac OS X in the Large
Date: Tuesday, October 01
Time: 2:15pm - 3:00pm
Location: Bayshore
Even an OS as wonderful as Mac OS X goes south occasionally. As a developer, especially if you are coming from another platform and are new to the Mac, it pays to know the common problems that can occur and how end-users go about trying to fix them. This session presents a troubleshooting overview, and offers a suggested list of utilities waiting to be developed that could make end-user troubleshooting a more friendly experience.

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