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O'Reilly Open Source Convention
Hornbill.

Tutorial

SOLD OUT Embracing and Extending RT
Jesse†Vincent, Best Practical Solutions LLC
Robert†Spier, Google

Track: Apps
Date: Monday, July 07
Time:†8:45am - 12:15pm
Location:†Willamette

RT (Request Tracker) is one of those products that makes addicts out of normally staid sysadmins and developers. It is a powerful tool to have in your arsenal for organizing yourself and your company. Vincentís tutorial takes you on a roller coaster ride through many of RT's nooks and crannies, showing you how you can extend and embrace it--whatever your needs may be. Everything from "Enterprise Class Trouble Ticketing" (and what that means) down to personal grocery lists will be covered, with side trips into the land of alternate user interfaces and report generation.

Highlights involve accessing your RT system from your cellphone, using RT as an application platform, and transparently integrating RT into your workflow. The customizations of several major sites will be demonstrated, as well as revealing some large companies you deal with every day who use RT.



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