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OSCON.

Tutorial

SOLD OUT Embracing and Extending RT
Jesse Vincent, President, Best Practical Solutions LLC
Robert Spier, Engineer, Google

Track: Linux
Date: Tuesday, July 27
Time: 8:45am - 12:15pm
Location: Eugene

TrackBackTrackBack

RT (Request Tracker) is one of those products that make addicts out of normally staid sys admins and developers. It is a powerful tool to have in your arsenal for organizing yourself and your company. This tutorial takes you on a roller coaster ride through many of RT's nooks and crannies, showing you how you can extend and embrace it--whatever your needs may be. Everything from "Enterprise Class Trouble Ticketing" (and what that means) down to personal grocery lists will be covered, with side trips into the land of alternate user interfaces and report generation.

Highlights involve using RT as an application platform, tweaking the system for lightning-fast performance, and transparently integrating RT into your workflow. The customizations of several major sites will be demonstrated, as well as revealing some large companies you deal with every day who use RT.



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