O'Reilly Open Source Convention - August 1-5, 2005 - Portland, Oregon
 Convention Coverage

Tutorial

Embracing and Extending RT
Robert Spier, Engineer, Google
Jesse Vincent, President, Best Practical Solutions LLC

Track: Linux
Date: Tuesday, August 2nd, 2005
Time: 8:30am - 12:00pm
Location: E142

RT (Request Tracker), a flexible ticketing system, is one of those products that makes addicts out of normally staid sysadmins and developers. It is a powerful tool to have in your arsenal for organizing yourself and your company. This tutorial takes you on a roller coaster ride through many of RT's nooks and crannies, showing you how you can extend and embrace it--whatever your needs may be. Everything from "Enterprise Class Trouble Ticketing" (and what that means), through helpdesks, bugtracking, all the way down to personal grocery lists will be covered, with side trips into the land of alternate user interfaces, report generation, localization, and internationalization.

Highlights involve using RT as an application platform, tweaking the system for lightning-fast performance, and transparently integrating RT into your workflow. The customizations of several major sites will be demonstrated, as well as revealing some large companies you deal with every day who use RT. This session includes updates for the new technologies available in RT 3.4.



Diamond Sponsors

Computer Associates International Inc., (CA)
Hewlett Packard
SpikeSource
Sun Microsystems

Platinum Sponsors

Novell, Inc.

Gold Sponsors

ActiveState
IBM
Ticketmaster

Silver Sponsors

ActiveGrid
Alfresco
Black Duck Software
CollabNet
Covalent Technologies
Google
GroundWork Open Source Solutions
Intel Corporation
Mergere, Inc.
Microsoft
Oracle
Palamida
SourceLabs
SugarCRM
Yahoo! Inc.
Zend Technologies, Inc.

Media Sponsors

boing boing
C/C++ Users Journal
DevtownStation News
Digital ID World
Enterprise Open Source Journal
Free Software Magazine
InsideMac Radio
Integration Developer News
Linux Journal
LinuxQuestions.org
Open Enterprise Trends
Queue
SDForum
Software Association of Oregon
Version Tracker
Wi-Fi Technology Forum
Women's Technology Cluster
WorldWIT

In-Kind Sponsors

Dell Inc.
Gibson
Griffin Technology
Harman Multimedia
Smugmug

Sponsors

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Download the OSCON 05 Sponsor/Exhibitor Prospectus

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