Failing to Succeed
Robert "r0ml" Lefkowitz, Vice President, Chief Information Architect, and Head of Risk Management Technology, Asurion
Date: Thursday, July 27
Time: 2:35pm - 3:20pm
This notion extends to such things as companies not allowing (as part of their software license) competitive benchmarks to be published. This type of "bug denial" results -- on the vendor side -- with a deafness to customer problems is bad for business.
On the customer side this dearth of bug information increases (dramatically) the cost of making the purchase decision. The less one knows about a product and its quality upfront, the more time and resources must be poured into trying to fill the information gap.
This session will explore open sources bug superiority not in that it has fewer, but that it admits them more freely. Companies that want to succeed in open source need to effectively deal with bugs: their reporting, their resolution, and their evolution into product features.